Registering for E-Billing:

  • In order to avail of E-Billing you must have an online account with Calor. We regret that we are unable to offer E-Billing to commercial and dealer customers at this time.
  • To register for E-Billing, you must log into your mycalorgas.com online account and choose ‘E-Billing’ which can be found in the left hand menu of the site.
  • By choosing E-Billing, you instruct Calor to stop sending paper bills/invoices in the post.
  • It is your responsibility to instruct Calor to send a notification that a bill is available for review and payment by email, text message or by email and text message.
  • To activate E-Billing you must choose a method of notification from the following: email, text message or both. You must choose at least one method of notification.
  • You must then read the Terms and Conditions before ticking the Terms and Conditions box and pressing ‘Submit’.
  • It is your responsibility to provide Calor with an up to date email address and mobile phone number, at all times. Please choose the ‘Modify my Profile’ option of your mycalorgas.com online account to update or modify your account.

Security:

  • It is your responsibility to keep your log in details for your mycalorgas.com online account. If you have a security issue regarding your account you must notify Calor immediately. You can contact the customer service team on 01 450 5000 (Republic Of Ireland (hereinafter referred to as “R.O.I.”) ) or 028 9045 5588 (Northern Ireland (hereinafter referred to as “N.I.”).

Terminating The Service:

  • You can turn off E-Billing at any time by clicking on ‘E-Billing’ which can be found in the left hand menu of your mycalorgas.com online account. You must deselect the E-Billing option and press ‘Submit’. Alternatively you can call our Customer Service Team on 01 450 5000 (R.O.I.) or 028 9045 5588 (N.I.).
  • Once you turn off E-Billing Calor will stop sending you notifications by email, text message or both and will return to sending a paper bill/invoice in the post.
  • Calor reserves the right to remove you from E-Billing at any time if you are in breach of the E-Billing terms and conditions.
  • Calor reserves the right to withdraw its E-Billing service at any time by giving you prior written notification.

Payment

  • You are still liable to pay your bills/invoices as normal and you will continue to make payments by whatever means previously chosen.
  • If you fail to make a payment, your Liquefied Petroleum Gas (“LPG”) supply may be disconnected and you will be subject to the terms and conditions in the LPG supply agreement you subscribed to with Calor and any additional terms and conditions that you have subscribed to.

Additional Terms And Conditions

  • As a E-Billing customer you are still subject to the terms and conditions in the LPG supply agreement you subscribed to with Calor.
  • Calor reserves the right to suspend the E-Billing service at any time, for such reasons as we may consider necessary to allow us to inspect, repair, maintain or revise the website, systems and or processes.
  • Calor reserves the right to change the terms and conditions from time to time by giving you notice on www.calorgas.ie website. If you continue to use the service after being notified of the changes you will be bound by the changes.
  • Calor reserves the right to withdraw its E-Billing service at any time by giving you prior written notification.
  • This Agreement shall be construed in accordance with and governed by the laws of the Irish Courts (excluding Northern Ireland) if you are a customer within the Republic of Ireland and by the laws of Northern Ireland if you are a customer within Northern Ireland and you agree that the Irish Courts (excluding Northern Ireland) and the Courts in Northern Ireland, where appropriate shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or relating to this Agreement or any alleged breach of it.